Frequently Asked Questions
This page covers frequently asked questions (FAQs) about EQuIS Professional Browser Mode.
What is Browser Mode?
EQuIS Professional 7.21.2+ can be run in a web browser (i.e., in Browser Mode), providing easy end-user access without any local installation.
How do I get Browser Mode?
The initial version is available on a limited basis to current EQuIS Online (EOL) hosted database clients. Interested clients should contact the EarthSoft Sales Team (sales@earthsoft.com).
Are there any limitations to using Browser Mode?
Third-party applications, EnviroInsite, and the Alive and Risk3T modules cannot be used in Browser Mode. Certain EDP Options (DaysUntilUpdate, RecallLastUsedFormatFile) are disabled. The OpenID option for user authentication is not yet available.
How do I run Browser Mode in another language?
Language preferences can be set by including a culture parameter (/?culture=XYZ) at the end of the URL where XYZ is the culture code. For example, to run in French, the French culture parameter is included at the end of the URL https://browsermode.equisonline.com/Professional/?culture=fr-FR.
How do I set/change the Idle Timeout within Browser Mode?
Set the BrowserModeTimeout variable in the EQuIS.exe.config file on the server. The default timeout is set to 30 minutes.
Why can’t I see any saved connections on the Backstage in Browser Mode?
Browser mode runs on a server, not a local machine. For security purposes, no connections (i.e., *.equis files) are saved to the server.
What EQuIS applications can be run in Browser Mode?
EQuIS Professional and EQuIS SPM
Why does Browser Mode keep asking me to upload/download a file?
Because the application is running in the browser, the server does not have access to read or write files on the local computer. They must be transferred between the local machine and the server via upload/download.
How do I maximize a minimized window (e.g. EDP, DQM) in Browser Mode?
To maximize or re-open a minimized window, hover your cursor over the bottom edge of the browser window to display the DockMenu Widget, which appears as a gray bar. Next click the Window List button at the left to display the available application windows, then click the target window to toggle the display. If this does not work, check that browser settings allow pop-ups and try refreshing the display.
Can I login to Browser Mode using OpenID?
Browser Mode Authentication through OpenID is not yet available.
Can I use Multi-Factor Authentication (MFA) in Browser Mode?
MFA is currently not supported for Browser Mode ALS authentication.
Browser Mode Known Issues
Cannot upload .png files from the Notes Form
Description: When uploading a .png file (and only a .png file) from the Notes interface the software freezes and never returns to normal processing.
Cause: Related to a third-party tool; under investigation.
Workaround: Convert the .png file to another image format
Fix: None at this time.
Error uploading duplicate files
Description: On screen message returns error when uploading a duplicate file "Error 423 (Locked) ([file size])". Inconsistent behavior in Thinfinity, when uploading a file with the same name as another file that has recently been uploaded to the server.
Cause: The behavior is difficult to reproduce, please contact EarthSoft Support so we can work with you to better understand the circumstances contributing to this error.
Workaround: The file would upload to the server, but the length of the interval between uploading the first file and the second varied. This variation could be anywhere from 10 minutes to an hour or more.
Fix: None at this time.
Cannot edit in EQuIS Professional if the Notes form is open or minimized
Description: With the Notes form open, whether minimized or not, no edits can be made in Professional. Maximize the Notes form again and exit it to continue editing in Professional.
Cause: Related to a third party tool; under investigation.
Workaround: Close the Notes form.
Fix: None at this time.
Cannot upload files using the EQuIS Professional Docs & Photos form
Description: In EQuIS Professional, the Docs & Photos form cannot be used to upload files from the user's computer.
Cause: The Docs & Photos form is only able to browse the Thinfinity server.
Workaround: Upload files using a different method.
Fix: None at this time.