Enterprise Installation Troubleshooting

This article contains troubleshooting information for errors that may occur during the installation process.

Installation Ends Prematurely

Symptom: During the installation, the installation wizard ends, but displays the following text:

EarthSoft EQuIS Enterprise 7 Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard.

Cause/Details: This error typically occurs when IIS does not contain a website named "Default Web Site" under Sites.

Resolution/Workaround: Temporarily adding a site named "Default Web Site" in IIS prior to running the installation will allow the installer to complete.

Error Occurs During Deploy Step

Symptoms: During deployment, an error occurs when loading the URL:

HTTP Error 500.19 - Internal Server Error

The requested page cannot be accessed because the related configuration data for the page is invalid.

Cause/Details: This error typically occurs when the server has not been properly configured to enable ASP.NET applications.

Resolution/Workaround: ASP.NET needs to be installed and enabled on the Enterprise application server. For Server 2012 and 2012 R2, this feature can be installed at the following location:

•Server Manager -> Add Roles and Features Wizard

oWeb Server (IIS)

▪Web Server

•Application Development

oASP.NET 4.7

To enable this feature on previous versions of Windows Server, consult the Microsoft Documentation on installing and enabling ASP.NET 4.7.

Installer Fails upon Launch

Symptoms: The Enterprise installer fails upon launch. The following error displays in the installer:

EarthSoft EQuIS Enterprise 7 Setup: Please install IIS with ASP.NET first.

EarthSoft EQuIS Enterprise 7 Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard.