An Error Occurred While Communicating to the Server

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EQuIS 7  >>  Professional > Troubleshooting >

An Error Occurred While Communicating to the Server

Affected Software/Reports/DLL(s): EQuIS Enterprise

 

Affected Software Version: 6.3

 

Symptoms: While navigating to a dashboard with the Notices widget the user may receive a non-critical error:

 

Error: An error occurred while communicating to the server.

 

The user is able to close the error message and continue to see the dashboard contents. However, when clicking on any of the content, the error message will appear again.

 

Cause/Details: This is related to user permissions on the widget and subscribed facility permissions.

 

15337-notices.error_zoom81

 

Resolution/Workaround: Providing the user with viewer permission on all facilities will remove this error. Future releases will handle this error message better.

 

Note: This will give the user Viewer permissions on all facilities.